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Error code 400620414 we were unable to complete your purchase

SWtravel2024
Explorer C

anyone please help me out for the solution of this error code

i have tried making payments on my flight but I got this message and could not proceed the payment.  I tired few times but no luck…

 

5 REPLIES 5

Re: Error code 400620414 we were unable to complete your purchase

SoCalFlyer97
Aviator C

@SWtravel2024 wrote:

anyone please help me out for the solution of this error code

i have tried making payments on my flight but I got this message and could not proceed the payment.  I tired few times but no luck…

 


Hi! Other users have reported similar error codes when using the SW App or Mobile Website. Sometimes this could happen if there's an IT-related network or device conflict. I would first try rebooking the flight but through the full/desktop version of the SW website and/or via a different network connection (e.g.: different Wi-Fi network and not through a VPN). 

 

Note that sometimes, the error could also be related to the SW Rapid Rewards account; if that's the case and the transaction still fails across the board via the self-service booking options, I would certainly give SW Customer Service a call:

https://www.southwest.com/html/contact-us/

Call the displayed phone number and they should be able to help you with your booking.

 

Hope this helps!

Re: Error code 400620414 we were unable to complete your purchase

SWtravel2024
Explorer C

I tried different wifi connections and got thru the payment successfully.  
thank you so much for your advice!!!

Re: Error code 400620414 we were unable to complete your purchase

SWtravel2024
Explorer C
Solution

Different wifi worked!! Thank you so much!! 

Re: Error code 400620414 we were unable to complete your purchase

ZevSupport
Frequent Flyer A

Try giving SWA a call via the number below on Contact Us below. They're super helpful 🙂 


Community Champion | PHL based | ex-Companion Pass Holder | Southwest Passenger

Re: Error code 400620414 we were unable to complete your purchase

SWtravel2024
Explorer C

Thanks!