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These clowns should not be allowed to keep pretending they are an airline. Its insulting to even call them a bus with wings. Fines need to be handed down and these clowns need to be GROUNDED indefinitely. Most incompetent fools ever. No planes, Pilots, crew, Customer agents....goes on and on.
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How would you know since you don't fly Southwest anymore?
Besides, DOT is the agency that would handle anything like that, not the FAA, but nice try.
--TheMiddleSeat