Flight in layover city cancelled on 12/25. SW rebooked for 12/28 and cancelled it with no rebook.

[Progstress]

This post is a warning that the website and app do not work right now, in the middle of this holiday mess.  My flight in my layover city on the 25th was cancelled. I received a text on 12/26 saying it was rebooked for 5:05am on the 28th and received a text later saying that flight was also cancelled. The website maintains that the flight tomorrow morning is still happening.  The app says it is cancelled but can be rebooked. When I try to rebook (I actually want to cancel but am told I will not receive a refund), the app gives an error. I am in limbo. Of course, you can't get a human on the phone - only a busy signal or hangup in the middle of a hold.  And good luck getting your luggage.

[TheMiddleSeat]

If you want to cancel and get a refund you can submit your refund request here:

https://www.southwest.com/traveldisruption/

 --TheMiddleSeat

[Nikki2023]

A similar thing happened to me but not for a layover. I was just at the airport for 2 days and went back home but on Christmas Day they canceled the entire trip, finishing on Thursday, 12/29 with no rebook. Instead, they gave a refund credit which you can dispute and request a cash refund on the contact me page. Posters on this site suggest calling the international numbers for the airlines as they are answering for domestic flights. Here's more info:

https://www.southwest.com/traveldisruption/