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I just checked my reservations I made a few weeks ago for July. One of my returning flights are not showing up in my itinenary and I have been on hold for hours. Tampa to Atlanta is showing up but Atlanta to Richmond is not.
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HANG UP!
When things are crazy, the phone is the worst way t reach the airline.
Click on "contact us" below and pick twitter, facebook or e-mail insead.
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I would try using the in app chat feature on reach out to southwest on Facebook or Twitter.
Re: Flight not showing in itinerary
Re: Flight not showing in itinerary
05-04-2021 04:00 PM - edited 05-04-2021 04:03 PM
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For at least a day there have been no chat representatives available. I suspect something is wrong with the chat function
Twitter, facebook and e-mail are currently the best ways to reach SW.
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The chat function in the app has been unavailable since (at least) late last week. 😞
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Does it show up under the record locator? If so, I wouldn't worry too much. I recall this happening to me before... it'll update eventually.
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Today ours did the same thing. Return trip was rsw to atl to Louisville. Now only shows from Florida to Atlanta. No Atlanta to Louisville. This is for July also. I gotta believe there is a glitch. Will wait to see if it reappears
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You may want to call. I finally got through and she tried to say the new flight times would not allow my connection. I told her that wasn’t true. We ended up getting switched to an earlier flight