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GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

PLEASE  OFFER REFUNDS FOR PASSENGERS WHO WANT SUCH INSTEAD OF BULLYING PEOPLE WHO RARELY TRAVEL AND MAY NEVER BE ABLE TO USE THE TRAVEL FUNDS!  SOUTHWEST IS BEING A BULLY AND THAT IS NOT GOOD FAITH!  THOUSANDS OF PEOPLE ARE HURTING REAL BAD WHILE SOUTHWEST AIRLINES IS SITTING ON MILLIONS WHILE PURSUING MILLIONS MORE FROM THE GOVERNMENT!  TO CLAIM A TECHNICALITY WHILE FLYING EMPTY PLANES DURING A PANDEMIC IS ABSURD! SHAME ON SOUTHWEST! REFUND ANY AND ALL FARES IF REQUESTED OR FOREGO GOVERNMENT BAILOUTS!

AND STOP LETTING YOUR COMMENTORS BULLY OTHER COMMENTORS!  

21 REPLIES 21
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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

Active Member
Solution

If your flight was canceled by Southwest, you have a few options: you can rebook your flight, get travel funds, or ask for a refund. You need to contact them and ask (but you should have received an e-mail with this information). 

 

If *you* canceled your flight, not Southwest, your options are to rebook or get travel funds, which are good until *2022*. Let us know what other questions you may have.

 

Thanks,

 

Jessica

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

A GOVERNMENT LOCK DOWN WAS AND IS IN EFFECT!

THE FARE IS TWICE AS MUCH AS WHEN BOOKED BEFORE.

HAVING TO SPEND AN EXTRA $124 TO BOOK THE SAME FLIGHT IS NOT EXACTLY A FAIR SOULTION.  

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

It doesn't do any good to get travel funds if where you now live doesn't have Southwest at their airport!!

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

Hello, I have a reservation that has fallen in the cracks.  I have travel funds that are set to expire on September 26, 2020.  I canceled this reservation on March 1, 2020, it was for travel at the end of March, 2020.  Because I canceled BEFORE Southwest's schedule of allowable COVID-19 cancellation, and because this travel date is AFTER Southwest's schedule of allowable time to use travel funds (September 9th, 2020) - Southwest will NOT extend the use of these funds through 2022 or even through 2021.  They will not budge on these funds $508.00) needing to be used by September 26, 2020.  I don't think that is fair or realistic, and I am VERY unhappy about losing this money because I don't feel safe flying at this time.  IF things are back to normal in September, I will not be able, jobwise, to travel in September.  I need an extension.  I am a good customer and hope that Southwest can extend these funds' expiration date.  

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

Rising Star

@srlibby wrote:

Hello, I have a reservation that has fallen in the cracks.  I have travel funds that are set to expire on September 26, 2020.  I canceled this reservation on March 1, 2020, it was for travel at the end of March, 2020.  Because I canceled BEFORE Southwest's schedule of allowable COVID-19 cancellation, and because this travel date is AFTER Southwest's schedule of allowable time to use travel funds (September 9th, 2020) - Southwest will NOT extend the use of these funds through 2022 or even through 2021.  They will not budge on these funds $508.00) needing to be used by September 26, 2020.  I don't think that is fair or realistic, and I am VERY unhappy about losing this money because I don't feel safe flying at this time.  IF things are back to normal in September, I will not be able, jobwise, to travel in September.  I need an extension.  I am a good customer and hope that Southwest can extend these funds' expiration date.  


You could book another reservation for say late May then cancel it a few minutes later then it should qualify as a new travel fund created because the customer cancels *it can take up to 5 days for the expiration date to update in your view travel funds page on the southwest app/website.

 

I would try and find a flight for as close to $508 as you can so you don't lose as much money. When you cancel the new flight that confirmation number will be what you use for your travel funds when you book a flight and travel with the next 2 years. 

 

-Blake

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

Top Contributor

If you want any chance of being taken seriously, please fix your caps lock. 

 

--TheMiddleSeat

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

PLEASE STOP BULLYING PEOPLE WHO POST!

ANOTHER SPIN REPLY BY THE SOUTHWEST USUAL POSTERS!
JUST OFFER A REFUND FOR THOSE WHO WANT IT!
ITS A PANDEMIC! GREED SHOULD BE SOUTHWEST'S MOTTO!
BUT GO AHEAD, SHOT THE MESSENGER!

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

Rising Star

If Southwest cancels your flight before you cancel you can reach out to Southwest to request a refund. One thing to keep in mind when reaching out I highly suggest TURNING OFF YOUR INNER CAPS LOCK as the agent you will get didn't choose to cancel your flight. 

 

Should you want to request an exception for a refund because you cancelled I would suggest the same because talking in ALL CAPS usually won't solve any problems. 

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Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

New Arrival

PLEASE STOP BULLYING PEOPLE WHO POST!

ANOTHER SPIN REPLY BY THE SOUTHWEST USUAL POSTERS!
JUST OFFER A REFUND FOR THOSE WHO WANT IT!

BUT GO AHEAD, SHOT THE MESSENGER!