Skip to main content

Southwest Airlines Community

I have been on hold for 6 hours and 17 minutes. This is ridiculous

lobofitness
New Arrival

This can't be normal.  The other day I called and I was on hold for 2 hours.  Now today it's over 6 hours for group travel.  This is not good.  

4 REPLIES 4

Re: I have been on hold for 6 hours and 17 minutes. This is ridiculous

bec102896
Top Contributor

Sorry you have been on hold for so long. Due to recent schedule changes this has caused hold times to increase and like most places these days I'm sure the group's department is understaffed. 

 

Hang tight and someone will answer soon. 

Re: I have been on hold for 6 hours and 17 minutes. This is ridiculous

TheMiddleSeat
Top Contributor

Most things can be handled online, what were you trying to do?

 

--TheMiddleSeat

Re: I have been on hold for 6 hours and 17 minutes. This is ridiculous

fgrebugio
New Arrival

I have been trying to get through to pay my balance for this reservation.  I was on the phone yesterday for 4 hours in the AM and 6 hours in the afternoon/evening.  And now for the past 2 hours.  I already submitted the name file.  Can someone tell me what I need to do to complete my reservation.  I don’t want to lose the reservation and deposit 

Re: I have been on hold for 6 hours and 17 minutes. This is ridiculous

FlyWithLUV
Active Member

Yep, unfortunately, you'll have to call Group Travel and pay for the reservation through there. You could also try emailing but calling is usually best. Hopefully, you were able to get through!

 

https://www.southwest.com/html/air/business-groups/group-travel.html