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If you have multiple trips to same city months later is last name enough for human service at gate

CupCrusher40
Frequent Flyer B

thank you

2 REPLIES 2

Re: If you have multiple trips to same city months later is last name enough for human service at g

SoCalFlyer97
Aviator C

@CupCrusher40 wrote:

If you have multiple trips to same city months later is last name enough for human service at gate

thank you


A SW CSA at both the check-in and any gate counter should be able to look up and process any traveler by last name with valid ID and locate their reservation confirmation, regardless of travel frequency. If you arrive at the airport and travelling standby with no reservation, I assume they should be able to locate your Rapid Rewards profile by last name and valid ID and link it (this should be done especially if you have PreCheck or Global Entry); if for some reason they are unable to link this, this can be done later on the Southwest website.

Re: If you have multiple trips to same city months later is last name enough for human service at g

CupCrusher40
Frequent Flyer B

So the newer trips at top of webpage correct?