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Involuntary flight changes

Goldilinchen
Explorer C

Hi there,

on 02/12/22 I booked three flights scheduled for May. Within a week I received two notices on flight changes. (New departure time New arrival time New plane change New flight number)

 

I tried to contact Southwest Airlines but haven't heard back within 10 days. My question is: How can I find out about available alternatives? On the website the original flights are still on offer. This is really confusing...

 

Affected itineraries: 

Honolulu - Lihue 5/4/22 12:20pm

Lihue - Hilo 5/9/22 2:10pm

 

Should I just try to reschedule my itineraries to the original flight times? I appreciate any advice. Thank you.

6 REPLIES 6

Re: Involuntary flight changes

TheMiddleSeat
Aviator A

Have you called and asked? 

 

--TheMiddleSeat

Re: Involuntary flight changes

Goldilinchen
Explorer C

I tried, but the waiting time said more than 60 minutes and I live in Germany. That's why I sent a message instead to their customer service. 

 

I actually want to fly with SW and the subsitutes will have to do. It's just confusing. Maybe I should reschedule and see what happens next 

Re: Involuntary flight changes

dfwskier
Aviator A

Well, you could log on to your SW account. Then select your flight. Then select change. Then you should be able to change to any  flight with available sets -- within 14 days before or after - between the same departure/arrival cities on the original ticket.

 

SInce SW changed things you could also tell SW that you want a refund - to your original form of payment.ir 

Re: Involuntary flight changes

Goldilinchen
Explorer C

Thank you for your suggestions

Re: Involuntary flight changes

chgoflyer
Aviator A

You should have received a change notification email that explained everything. Since Southwest changed your flights, you're able to make a one-time change to any other flight to the same destinations +/-14 days at no additional cost. You can do all this online. There should have been a specific link in that email, but you can also just log into your account on the Southwest website. If you have no account, use the change flight function.

 

 

Re: Involuntary flight changes

CupCrusher40
Frequent Flyer B

cancel rebooking same as minus money mode, just extra 30 seconds