Is a 4 Hour Hold Time Acceptable?

[Geoprofjon]

4 hours of holding and I think I am through. Why does Southwest tell us to go online or call to make changes when they are unreachable?  120 minute hold time? Yeah right.

[dfwskier]

Sorry to hear this.

I would encourage you file to file a complain with Southwest. You are not doing that here. Click on "contact us" below for ways to do that.