04-27-2021 02:09 PM
I was booked on a flight from Memphis to PDX. SWA cancelled & rescheduled. Provided lodging @ the Wyndham Travel Lodge. Instructed me to head down & get a shuttle.
No shuttle service😡
I pay a taxi 😡 after FINALLY being able to get one.
I arrive at the hotel😡😡😡😡😡😡😡😡 FILTHY🥶😨😱🤢😡
I'd to attach photos but unable to add attachments. Waiting to hear back from SWA.😥
04-27-2021 03:35 PM
Sorry about your canceled flight and bad hotel
I would Contact Customer Relations this way they can review the partnership of that hotel and maybe they can offer a voucher for the canceled flight. I would also contact Wyndham as suggested by @TheMiddleSeat as they need to know about the hotel that is not up to standards.