Skip to main content

Southwest Airlines Community

Nightmare Hold today

KelseyO
New Arrival

I have been in hold for almost THREE HOURS to try and change my minor child’s ticket- which I cannot do online. There is no option for a call back and we are missing a bday party because I am scared to leave our apartment and lost service in our parking garage. I am furious. Horrible customer service!

A01C75A6-DCA0-4682-8EFE-96662C109FC3.png

1 REPLY 1

Re: Nightmare Hold today

TheMiddleSeat
Top Contributor

What are you trying to change?  There are no child fare options anymore so I'm puzzled about what you wouldn't be able to do online.

 

--TheMiddleSeat