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I have been in hold for almost THREE HOURS to try and change my minor child’s ticket- which I cannot do online. There is no option for a call back and we are missing a bday party because I am scared to leave our apartment and lost service in our parking garage. I am furious. Horrible customer service!
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What are you trying to change? There are no child fare options anymore so I'm puzzled about what you wouldn't be able to do online.
--TheMiddleSeat