Skip to main content

Southwest Airlines Community

Nightmare Hold today

KelseyO
Explorer C

I have been in hold for almost THREE HOURS to try and change my minor child’s ticket- which I cannot do online. There is no option for a call back and we are missing a bday party because I am scared to leave our apartment and lost service in our parking garage. I am furious. Horrible customer service!

A01C75A6-DCA0-4682-8EFE-96662C109FC3.png

1 REPLY 1

Re: Nightmare Hold today

TheMiddleSeat
Aviator A

What are you trying to change?  There are no child fare options anymore so I'm puzzled about what you wouldn't be able to do online.

 

--TheMiddleSeat