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Points used from an outside party (PNC bank points)

schmids5
Explorer C

Hi - wondering if anyone knows the rules around canceling a flight that was purchased with my bank credit card points (not SW points)?  Do I get a refund or a travel credit?

2 REPLIES 2

Re: Points used from an outside party (PNC bank points)

bec102896
Aviator A
Solution

I would recommend reaching out to the bank who’s points you used to see their policy. 

Re: Points used from an outside party (PNC bank points)

TheMiddleSeat
Aviator A

You'll get a Southwest travel credit. In Southwest's eyes you paid cash for the flight. Unless you purchased a refundable fare (Anytime or Business Select), then you would need to discuss refund options with your bank. 

 

--TheMiddleSeat