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Southwest Airlines Community

Re: Price Reduction

brittanyamanda1
New Arrival

Hello,

 

I am getting the same error message on my first time trying to change my flights to a different airport. Help?

 

Brittany

Re: Price Reduction

NicoleAshley
Employee
Employee

@brittanyamanda1 wrote:

Hello,

 

I am getting the same error message on my first time trying to change my flights to a different airport. Help?

 

Brittany


@brittanyamanda1 

 

We're sorry for the technical issues you encountered while changing your flight, Brittany. As the Community is primarily a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to contact a Customer Service channel via any of the options here

 

Thank you!

 

Nicole
Community Manager

Error 400620377

Phrinces
New Arrival

Re: Error 400620377

TheMiddleSeat
Top Contributor

@Phrinces

As mentioned above you will need to contact Southwest for assistance.

 

--TheMiddleSeat

Re: Price Reduction

NicoleAshley
Employee
Employee
Solution

Thanks again for bringing this to us, @derekcarter27. It appears to be a technical miscommunication between our reservations and pricing systems. If you receive this error again in the future, please send screen shots verifying the fare to Customer Relations (easy and fast process if you reach out on Facebook or Twitter). In the meantime, our Tech Teams are working on the issue. 

Nicole
Community Manager