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Question Regarding Missing First Part of Flight Before Layover
Question Regarding Missing First Part of Flight Before Layover
12-29-2022 12:55 PM
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We are currently driving home to CA. SWA Rebooked our canceled flight for tomorrow. It is New Orleans to Austin, Austin to San Diego. We are well past New Orleans and will miss the flight but plan on traveling to Austin and catching that flight tomorrow.
Do we cancel our current flights and buy the Austin flight?
Do we take our chances they won't cancel our Austin flight because we're missing the MSY flight? We were told if we miss one flight, they will cancel the second flight home. Thank you for any info, phone lines aren't taking calls. Thank you
Re: Question Regarding Missing First Part of Flight Before Layover
Re: Question Regarding Missing First Part of Flight Before Layover
12-29-2022 01:07 PM

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If you miss the MSY flight, you will not have a flight out of AUS - you will be cancelled as a no show.
You'll need to call SW. If the domestic phones are still a mess
1) Try chat - it's been a mess recently too, but may be better now
2) Try one of the international toll free numbers. I've been told wait times have not been too bad.
https://mobile.southwest.com/html/contact-us/intl-customer-service.html