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Question Regarding Missing First Part of Flight Before Layover

Lacey8678
Explorer C

We are currently driving home to CA. SWA Rebooked our canceled flight for tomorrow. It is New Orleans to Austin, Austin to San Diego. We are well past New Orleans and will miss the flight but plan on traveling to Austin and catching that flight tomorrow. 

 

Do we cancel our current flights and buy the Austin flight? 

Do we take our chances they won't cancel our Austin flight because we're missing the MSY flight? We were told if we miss one flight, they will cancel the second flight home. Thank you for any info, phone lines aren't taking calls. Thank you 

1 REPLY 1

Re: Question Regarding Missing First Part of Flight Before Layover

dfwskier
Aviator A

If you miss the MSY flight, you will not have a flight out of AUS - you will be cancelled as a no show.

 

You'll need to call SW. If the domestic phones are still a mess

 

1) Try chat - it's been a mess recently too, but may be better now

2) Try one of the international toll free numbers. I've been told wait times have not been too bad.

 

 https://mobile.southwest.com/html/contact-us/intl-customer-service.html