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Question concerning a flight cancellation...

Quidam
New Arrival

I understand "As long as you cancel your flight more than 10 minutes before its scheduled departure time, you will have the option to receive a refund to your original form of payment or Travel Funds for future use."  What if your flight is delayed?  Here was my scenario:  I was booked on a flight that had a scheduled departure time of 6:45 p.m.  The flight was delayed and the new departure time was 7:10 p.m.  So far, no problem since I generally schedule at least a one hour layover in connecting cities.  It was then announced that the flight may be delayed until 8:00 p.m.  At that point I made the decision to cancel my flight to the connecting city and the subsequent flight to my final destination, not knowing if I could make my connecting flight in time.  I did this right at 6:34 p.m., just prior to the 10 minute window of the original of the original scheduled departure time. Could I have waited until 7:00 p.m., 10 minutes prior to the new delayed departure time?  I subsequently found out that the aircraft was able to depart at 7:03 and had I been able to predict the future, I would not have cancelled my flights.

3 REPLIES 3

Re: Question concerning a flight cancellation...

jksobonya
Rising Star

There is one caveat to your statement: you can only receive a refund if your flight was booked as an Anytime or Business Select fare. Wanna Get Away fares (the cheapest fares) are not refundable to a credit card if you cancel them. 

 

With that said, if your flight experiences significant delays, it may actually be possible to get a refund - a significant delay would be 2 or more hours, on average, so in your situation I do not think you would have qualified for a refund. 

 

You can read more about Southwest's refund policies here: https://www.southwest.com/html/customer-service/purchasing-and-refunds/refund-info-pol.html 

 

--Jessica

Re: Question concerning a flight cancellation...

Quidam
New Arrival

It was a "Wanna Get Away" fare, but I wasn't expecting a refund. I just wanted to have the price of the tickets converted to travel funds. If I had thought I could wait until 10 minutes prior to the new delayed departure time (7:10 p.m.) to make my decision, I wouldn't have cancelled at 6:34 p.m. 

Re: Question concerning a flight cancellation...

gsking
Active Member

I'm fairly certain it's the time of actual boarding and departure.  The intent is to be able to offer the seat for standard, which floats with time of departure.   

 


@Quidam wrote:

It was a "Wanna Get Away" fare, but I wasn't expecting a refund. I just wanted to have the price of the tickets converted to travel funds. If I had thought I could wait until 10 minutes prior to the new delayed departure time (7:10 p.m.) to make my decision, I wouldn't have cancelled at 6:34 p.m.