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Rebooked/cancelled flight

brandonoconnor
New Arrival

Southwest cancelled our 11am flight at 3am and automatically rebooked us for a day later. We called customer service and asked for a flight to a nearby airport that leaves the same day but a few hours later, and they are unable to help us with the extra cost for this new airport. Have others had leverage with recouping these additional costs since the cancellation was their fault?  Who do we need to speak with to get a reimbursement for these fees?

1 REPLY 1

Re: Rebooked/cancelled flight

dfwskier
Top Contributor
Solution

Sorry to hear that.

 

You can each out to customer relations

 

https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/8724...

 

When Southwest cancels and then rebooks, it books on the next available flight.

It seems the first available flight in your case was the next day.