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Refund/Credit

KPatt
New Arrival

I recently changed my reservation because the fares were cheaper. It showed me a credit amount once the changes were made. Will this go back to card used for payment?

7 REPLIES 7

Re: Refund/Credit

SWDigits
Rising Star
Solution

No, you'll be able to apply it to future flights so long as travel is complete within one year of the original purchase date.


Customer | Home airport DCA

Re: Refund/Credit

KPatt
New Arrival

@SWDigits wrote:

No, you'll be able to apply it to future flights so long as travel is complete within one year of the original purchase date.


Ok, thank you for your help 

Re: Refund/Credit

bec102896
Top Contributor
Solution

You will need the confirmation number from this reservation to use the credit. If you have a Rapid Rewards account you can log in to your account and it will show you the confirmation number and how much credit you have

Re: Refund/Credit

KPatt
New Arrival

Ok, thank you for your help

Re: Refund/Credit

paperchief12
New Arrival

what about the people who you offer travel credit who may be laid off and need a refund? Thats what im experiencing. Travel credit doesn't help me pay for groceries, or for my mortgage because the business I am in is not paying me.

Re: Refund/Credit

bec102896
Top Contributor

@paperchief12 wrote:

what about the people who you offer travel credit who may be laid off and need a refund? Thats what im experiencing. Travel credit doesn't help me pay for groceries, or for my mortgage because the business I am in is not paying me.


I would reach out to Southwest by email or on Twitter and just explain your situation nicely and maybe they will be able to assist you. If you can't get help by emailing or on Twitter you might send a letter when this settles down I know it won't help immediately but maybe in the long run it will help. 

 

-Blake 

Re: Refund/Credit

Lmkel68
Active Member

You will get travel funds