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Refund have you received it??

joelle010380
New Arrival

Good afternoon,

 

I'm wanting to see how many people out here are still waiting on a refund from SouthWest Vacations and for how long?  I have been going rounds with them since November for my refund and I'm about done and ready for file a lawsuit. I have waited 90 days + and it is unacceptable. Every time I call i get a different answer and no one will let me talk with accounting or a supervisor. Is anyone else having the same issues?

2 REPLIES 2

Re: Refund have you received it??

dfwskier
Top Contributor

Since many people complaint about this, a class action suit might be in order.

Re: Refund have you received it??

jksobonya
Rising Star

A refund for what exactly? Southwest Vacations has its own terms & conditions, listed here:

 

https://www.southwestvacations.com/package-terms-conditions/

 

Reading through the terms I see very few instances of customers getting an actual credit card refund for flights that you cancel yourself, unless you have an Anytime or Business Select fare, or if you had a group booking, or if you purchased Travel Protection. Do you fall into any of these categories? If Southwest canceled your flight(s), then that's a whole other issue. 

 

3. Modification, Cancellation, Refund and No Show Policies

If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein. You must immediately notify your travel agent or Southwest Vacations to cancel or make changes to your vacation package.

 

If you decline Travel Protection and cancel your booking, any refund due for the land/ feature portion of your booking (after applicable penalties) will be in the form of a travel credit from Southwest Vacations. If booked with Wanna Get Away fare and you cancelled your flight at least 10 minutes prior to travel, the air portion of your booking will be refunded in a Southwest Airlines air credit, which may be used on a future Southwest Vacation. Anytime and Business Select fares are refundable back to the original form of payment or choose to convert the air credit.  Contracted group bookings will be refunded in the original form of payment. If you purchased Travel Protection and are eligible for a partial or full refund in original form of payment, the land portion of the refund due will automatically become a travel credit if not requested at 60 days from the date of cancellation. Travel credits are valid for 12 months from date of issue and must be used for travel prior to expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with travel credits. Travel credits will be held on the original booking.

 

Southwest Vacations does not charge any modification or cancellation fees for the air portion of your vacation package. In case of a modification, Southwest Vacations will apply the value of the reusable air to the new air on the modified reservation. If the reusable air value cannot be applied to the reservation, it can be redeemed by the same passenger for future air travel which must be completed by the expiration date. Redemption information will be provided at time of modification/cancellation.  Once booked, any modifications or cancellations to the hotel, rental car, or features/excursions on an existing reservation are subject to supplier penalties up to the full component price. You may avoid supplier penalties by purchasing the Southwest Vacations’ Travel Protection option. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties.

 

All modifications and cancellations must be communicated to Southwest Vacations no later than ten (10) minutes prior to scheduled departure to allow time to process the modification and avoid “No Show” forfeiture of your funds. Modifications made within 24 hours of departure must be communicated through your travel agent or by calling Southwest Vacations’ 24-hour traveler assistance line at 1-800-775-7105. If you booked on Southwest Vacations website or through the Southwest Vacations contact center, contact Southwest Vacations directly at 1-800-243-8372.

 

All changes and cancellations are subject to availability, limitations, restrictions and fees imposed by Southwest Vacations and hotel and feature/excursion suppliers. Once travel has begun, there will be no refunds for any unused or partially used non air travel component for any reason. There will be no refunds for any unused or partially used Wanna Get Away fare for any reason. Anytime and Business Select fares are refundable back to the original form of payment or choose to convert the airfare into Travel Funds

 

All refunds must be requested within 60 days of the date of cancellation. If you booked through a travel agent, your travel agent must submit the electronic refund request. If you booked on the Southwest Vacations website or through the Southwest Vacations contact center, please email your request to refund@southwestvacations.com. Acceptance of a refund constitutes a waiver by passenger of all rights and remedies under applicable law.

 

Customers who fail to cancel reservations for a Wanna Get Away® fare segment at least 10 minutes prior to travel and who do not board the flight will be considered a “no show”, and all remaining unused Wanna Get Away® funds will be forfeited. All remaining unused Business Select® and Anytime® funds will be converted to reusable travel funds for the originally ticketed Passenger only.

 

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--Jessica