I had a flight scheduled with United in June (Southwest doesn't fly to Vancouver). My flight was canceled by the airline. No notice. Nothing. They just gave me credit without telling me. I contact United via Twitter, and they tell me to contact Westjet since it was their metal. When I point out that it was a United ticket, they tell me that everything is okay because they have given me credit. When I said I wanted a refund, they told me that they were giving me credit. When I told them that the DOT guidelines said that I could get a refund, they said that I needed to fill out a request form. When I asked where to find the form, they sent me the link. Nothing on the webpage except the ability to use credit for a new flight. When I pointed this out, they said they would fill out a request for me, but that it would take at least 21 days. When I then said that was not timely, they told me that it was 21 business days, and that it would probably take much longer because there was a very big backlog.
All of that was over Twitter. With Southwest, one Twitter message, and I got a refund 3 days later. Okay, one time, it took two Twitter messages because they asked for some identifying information beyond just confirmation number once.
