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Refund question for 2nd ticket

jdaegonw
Explorer C

So in July, I bought two tickets for a trip in August but requested a refund 2 days after the purchase. I bought tickets for myself and my girlfriend but the travel credit in my Southwest account only amounts for 1 flight. My girlfriend doesn't have a rapid rewards account # either. Does anyone know where the other half might have went? 

2 REPLIES 2

Re: Refund question for 2nd ticket

dfwskier
Aviator A
Solution

Southwest is holding the money  in your girlfriend's name.

 

Input your girlfriend's name   and confirmation number on the following page, and you should find the missing money

 

 

 

https://www.southwest.com/flight/travel-funds-search.html

 

 

 

Re: Refund question for 2nd ticket

jdaegonw
Explorer C

okay, that worked. thank you so much!