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So in July, I bought two tickets for a trip in August but requested a refund 2 days after the purchase. I bought tickets for myself and my girlfriend but the travel credit in my Southwest account only amounts for 1 flight. My girlfriend doesn't have a rapid rewards account # either. Does anyone know where the other half might have went?
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Solution
Southwest is holding the money in your girlfriend's name.
Input your girlfriend's name and confirmation number on the following page, and you should find the missing money
https://www.southwest.com/flight/travel-funds-search.html
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okay, that worked. thank you so much!