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Southwest Airlines Community

Refund to original payment when flight is canceled by SW

tinkfan
Explorer C

My flight was canceled by SW on Dec 25 after I boarded the flight. I didn’t rebook because the website showed there were no flights available for 5 days. 

I originally purchased the ticket using a credit card. Two days later the fare went down and I “changed” my flight to the same flight to receive a credit for the difference as a travel fund. The reservation number stayed the same, however the ticket number changed.


I understand that I am eligible for a refund to the original form of payment. Will the refund be paid to my credit card? I’m not sure how or if the flight change will affect this. 

 

1 REPLY 1

Re: Refund to original payment when flight is canceled by SW

dfwskier
Aviator A

The ONLY time refunds are not made to the original form of payment is gift cards. There apparently is no way to add money to an existing card.