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flight was cancelled 6/15/21 - due to computer glitch. 2 round trip tickets. Only one of the 2 tickets has been credited to my account. Have called several times to resolve but hung up after waiting for extended periods of time. Also sent email and have not received a response.
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1) Please remove your confirmation number from your post. Someone could try to use it and then you would have nothing.
2) Are you saying that you received a travel fund? If so, the remaining funds for ticket 2 are likely in the travel fund of the other traveler. . SW gives funds back to the ticket holder, who may not t necessarily be the person who bought the ticket.