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I originally cancelled my flight to DEN because everything is closed in CO until June. I requested to have refund but was denied. I do not want the points for future flight because I am not sure if we will be able too. I found out today the flight was cancelled so am I entitled to a refund per DOT rules? Do I need to re-mail my request to refunds? Sorry I lost close to 1300 due to COVID and really would like to re-coop something from my trip☹️
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Re: SWA canceled my flight. Requesting refund in LIMBO status
Re: SWA canceled my flight. Requesting refund in LIMBO status
04-16-2020 02:39 PM
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Because you cancelled the flight before Southwest then you would not be entitled to a cash refund. Had you waited for Southwest to cancel then you would be entitled to a refund.
-Blake