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SWA cancelled our flight, now we have to book with another for $400 more.

jmrexhau
New Arrival

We had a flight booked for a month, then they cancel two months out and we have to pay $400 more for our flights.  They are garbage.  Lat time I flew with them my father-in-law passed away tragically and we had to return early, they gave me the worst time trying to get back early.

3 REPLIES 3

Re: SWA cancelled our flight, now we have to book with another for $400 more.

jksobonya
Rising Star

Southwest didn’t try to rebook you on another flight? Strange, but if they cancelled your flight you are entitled to a refund.

 

— Jessica 

Re: SWA cancelled our flight, now we have to book with another for $400 more.

TheMiddleSeat
Top Contributor

I'm betting OP didn't ask to be rebooked. If dates and cities are the same rebooking should be a simple fix.

 

--TheMiddleSeat

Re: SWA cancelled our flight, now we have to book with another for $400 more.

CupCrusher40
Active Member

yes customer should have gotten red ink cancellation email. If less then 24

hours you can refund for credit card money back