SouthWest Hotels Concierge - fraudulent charge

[JasperSD]

Since the SouthWest Hotels Concierge gave me a fraudulent charge from me in last December,

they never refunded me.  I need you to take responsibility and process to refund immediately for the reservation number WD3A5Y9.

I already checked with the hotel that you didn't send the funds to the hotel, also I sent about this email many times to concierge@southwesthotels.com

Again, refund the money immediately!

[dfwskier]

What is Southwest Hotels Concierge?

The most recent online reference I can find dates from 2017.

[floridaguy]

File a written dispute with your credit card carrier and be done with it.

[jksobonya]

A fraudulent charge?

What's more likely is that you booked a nonrefundable reservation. That's why you were charged and cannot be refunded, even when/if you cancelled.

--Jessica