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Wanted to add, you should email them a 4th time and quote the second email. Include the attachments again.
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Hmm... someone doesn't understand travel funds, and that canceling nonrefundable fares still gives you a year to use them. By his description, he'd have PLENTY of opportunity to use the travel funds. And yet, he hasn't figured that out?
And what other airline would have a BETTER cancelation policy? None I know of.
Sounds like another fish story to me.
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