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Re: Southwest Customer Service Has Become Heartless

MNhappy
Active Member

Wanted to add, you should email them a 4th time and quote the second email. Include the attachments again. 

Re: Southwest Customer Service Has Become Heartless

gsking
Rising Star

Hmm... someone doesn't understand travel funds,  and that canceling nonrefundable fares still gives you a year to use them.  By his description,  he'd have PLENTY of opportunity to use the travel funds.   And yet,  he hasn't figured that out? 

 

And what other airline would have a BETTER cancelation policy? None I know of. 

 

Sounds like another fish story to me.