I had a trip to Jamaica scheduled for April 17-24. I purchased travel insurance in case something happened. I cancelled the trip in March due to covid-19. I had called and spoke to someone and they said that I would get a air credit for flights and then the rest would be refunded. As everyone knows the hold time to call is over 3 hours long, emails don’t get returned. I have a loan through uplift that needs to have southwest contact them about the trip being cancelled so I can resolve the loan. I cancelled back on March 20. It’s now April 14 and I haven’t been contacted by anyone from southwest. Im frustrated and don’t know what else to do.
If you use twitter that might be a way to get some response on the flights portion of the travel, but the twitter account doesn't cover Vacations side of the business as far as I konw.
Home airport MDW, frequent visitor to MCO to see the mouse.
