Temporary Glitch

[kasey97]

More and more....within the past 2-3 mos....the answer given here is "it must be a temporary glitch".  These temporary glitches seem to be moving toward the norm, and not a random occurrence.  Didn't they have a data/software issue recently?? This is proving very unacceptable.  Despite being a longtime SWA customer, I am losing confidence in them.  

[dfwskier]

So exactly what temporary glitch has affected you?

[kasey97]

SWA changed my flite.  The result was my flight INTO Dallas arrived at 2:00 pm.  My flight OUT of Dallas departed at 9:30 am.  My friend called SWA for me, which is very difficult in my cirumstances, setting someone up to make a call for me.  I am a laryngectomee and have no voice.  Thats my plight and if i have to call, i have to call.  SWA rep went "Whoa how did that happen?"  And fixed it.

[kasey97]

And between today and yesterday it took me four attempts to change a flite.  The one where someone else's travel funds are in my account.  Just now....the change went thru.