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Travel Funds extension into June 2021 - How does this happen?

New Arrival

I canceled my flight in early March and those funds in my account still say they expire on May 29th, 2020.  Having tried many times via email and phone,   I never

receive a clear answer from SW as to how the CEO announced extension 3 weeks ago will happen. Is SW going to go into everyone's account and change the expiration date?  Somehow I doubt it.  Has anyone taken current expiring travel funds and  booked a new flight with them departing before end of May and then canceled that flight so that the date of June 2021 expiring now shows up?

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Re: Travel Funds extension into June 2021 - How does this happen?

Top Contributor
Solution

Southwest says their technology team is still working on the changes needed for the updated expiration dates. Hopefully soon.