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Southwest Airlines Community

Travel Funds

RB210769
Explorer C

Booked flights with an ex..... I paid.

 

Cancelled flights but the travel funds are split by passenger so "she" gets a credit and I get to swallow the credit card bill.... Called "customer care" and they told me that there is nothing that they can do. Had a similar booking with American, explained the situation and they cancelled the tickets and refunded my card. Not too worried about the money but hate the principle. 

 

Customer service rep - Ophelia, was beyond horrible. 

Southwest used to be better than this.....

3 REPLIES 3

Re: Travel Funds

CupCrusher40
Frequent Flyer B

You can still use them because the ticket is in your name if you

remember confirmation number.

Re: Travel Funds

dfwskier
Aviator A

He mentioned 2 tickets. One for him, and one for her.

 

He cannot use "her'  travel funds because they are in "her" name.

Re: Travel Funds

Clinton567
Explorer A

This is fun that you buy tickets for your ex and i don't even look at my ex lol....