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Travel funds name never match due to multiple first names

alx
New Arrival

Hi,

 

I'm trying to add my wife as a companion to my flight using travel funds refunded to her (after previously adding her and changing our flight). But it's giving us an error because the name on the funds doesn't match the reservation/RR account.

 

However, the issue is, the travel funds process always strips out her second first name, so they NEVER match her actual name on the reservation/RR account. So Southwest makes it impossible to redeem these without waiting on hold for 2+ hours with customer support, or reaching out via other methods, and not hearing back for days.

 

We've run into this issue many times before with travel funds, and always have to contact your support. This looks like a long standing issue, affecting multiple customers: https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/2008687-companion-pass-travel-fund-...

 

Can you please fix this issue with your travel fund issuing system, or at least allow for name variations, or a unique travel fund code rather than matching names? There has to be a better way.

2 REPLIES 2

Re: Travel funds name never match due to multiple first names

TheMiddleSeat
Top Contributor
Solution

It certainly does seem like an issue that could be resolved.  Since this is a customer to customer forum your best bet is sending the comment directly to Southwest, Contact Customer Relations 

I would also suggest in the future if you need to get help with this, send a private message to Southwest on Facebook or Twitter.  They are usually pretty quick to respond there and as long as no additional payment is required they should be able to complete the transaction for you.  It might be quicker than the other contact methods you mentioned trying previously.

 

--TheMiddleSeat

Re: Travel funds name never match due to multiple first names

dfwskier
Top Contributor

@alx wrote:

Hi,

 

I'm trying to add my wife as a companion to my flight using travel funds refunded to her (after previously adding her and changing our flight). But it's giving us an error because the name on the funds doesn't match the reservation/RR account.

 

 It seems to me that you should either

1) modify the name on the RR account to match the name on tickets/ trvel funds .or.

2) Make future ticket purchases with the name that matches the RR account

 

I'm confused because my experience is that #2 above always happens - thus any trvel funds would automatically carry the name listed on the RR account.

 

Was her name simply mis typed when the original ticket was purchased?

 

Edit add: Question --why do need to use travel funds to acquire a <free> companion pass ticket?