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Trying to Cancel upcoming travel. Getting "Error....reservation is unticketed" error 400520404

New Arrival

I'm trying to change our reservations, but keep getting the following error.  We made reservations the beginning of March and they are paid for and have not been refunded.

Error:

Sorry, we found some errors...

  • We are currently unable to complete your request because the reservation is unticketed. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

 

3 REPLIES 3
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Re: Trying to Cancel upcoming travel. Getting "Error....reservation is unticketed" error

Rising Star
Solution

I would reach out to Southwest on Twitter or Facebook and they should be able to assist you. 

 

-Blake

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Re: Trying to Cancel upcoming travel. Getting "Error....reservation is unticketed" error

New Arrival

I posted a message on Facebook, and they responded within an hour!  They cancelled my  flights and I got travel vouchers!  Re-booked and have extra funds for additional travel.

Thank you SWA!

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Re: Trying to Cancel upcoming travel. Getting "Error....reservation is unticketed" error

Top Contributor

My guess is that your flight has been cancelled. Unless it's imminent I'd recommend waiting to see if Southwest notifies you of cancellation or rebooking. If you need to rebook the updated scheduled should be more complete by then. If Southwest cancels you can receive a refund.