Wait times to speak to a rep

[Passenger1C]

I would think that most passengers would jump to the opportunity to bypass a 2 hour wait by phone and attempt to utilize social media. I know my time is worth it! My grandparents even use Twitter now instead of calling because it’s way more efficient. 

[bwallet]

Whenever I have called Southwest in the past month or two, my hold times have been under a minute. I certainly haven't had a 2 hour wait, and I've called 8 or so times.

[bec102896]

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@bwallet wrote:

Whenever I have called Southwest in the past month or two, my hold times have been under a minute. I certainly haven't had a 2 hour wait, and I've called 8 or so times.

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Do you have A List? If so that will explain why you get through so fast. Other times hold times will vary depending on weather like last night weather made travel in Dallas a headache which makes lots of extra calls for rebooking. Other times hold times can be long because of systemwide schedule changes which have been happening a lot lately. 

I'm glad you have been able to get though quickly though

[bwallet]

I'm A-List Preferred. I didn't think that they used caller id because they never greet me personally when I call. Marriott greets me by name when I call, for instance.