When can phone agent override a fare increase

[CupCrusher40]

Can they switch dates of 2 reservations if more money by clicking calendar on there part and overriding the plus money feature

[TheMiddleSeat]

Can an agent give you a deal? Not unless there's a really good reason usually due to a reservation being canceled by the automated system or similar issue. 

--TheMiddleSeat

[bec102896]

The only time you are fare protected where you can change your flight without extra cost are in the following circumstances: 

1. you bought Wanna Get Away plus or higher and it’s after midnight day of departure for the same day change feature 

2. A weather waiver or airport/airline need creates a travel advisory/waiver in most cases you can change for free within 14 days as long as your city pairs don’t change 

3. day of departure flight delay/cancellation then you could change for free to another flight 

4. southwest made a schedule change ahead of your departure date then you can usually change 14 days earlier or later without fare difference 

keep in mind in all cases if one free change occurs you would be required to pay fare difference on future changes unless you have a delay/cancellation or proactive schedule change by SW

in very rare cases they *might* be able to price protect if there was a Southwest related issue (system auto cancels when it shouldn’t have)

[floridaguy]

Southwest allows their people to exercise a certain amount of discretion.  If the phone agent believes that making a change is in everyone's best interest, then it happens.  

I recently had a piece of luggage that was overweight and there was no fee charged for the 54 lb bag.  The check in agent made the decision based upon my history with Southwest.

[dfwskier]

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@CupCrusher40 wrote:

Can they switch dates of 2 reservations if more money by clicking calendar on there part and overriding the plus money feature

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SW employees can only book fares that are in the reservation system. So, no, employees can’t  just decide to give you a deal 

[floridaguy]

Interestingly enough, I called Southwest today and waited for a call back for reservations.  I asked a very general question whether or not during a booking over the phone whether it was POSSIBLE to adjust the price.

The answer is YES, it is, but not what they endorse.  It is not "let's make a deal" but it is possible.

[DancingDavidE]

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@CupCrusher40 wrote:

Can they switch dates of 2 reservations if more money by clicking calendar on there part and overriding the plus money feature

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Can they do this? Yes if it was the airline's fault in some way they are able to fix mistakes.

They are not likely to go for this if the problem is that you want to change your plans, the normal scenario would be that you have to pay the current price for changes. (No change fee!)