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Why can't I apply travel funds to all passengers on my reservation?

Tamminator2000
New Arrival

Sorry, I'm new to the whole travel funds thing so here goes -appreciate any help!

 

I just cancelled flights for 4 of us.

Am rebooking another (cheaper) flight but when I go to apply travel funds, it keeps only applying it to my and my husband's flights, even when I use the funds for the other travelers. 

 

What am I doing wrong?

3 REPLIES 3

Re: Why can't I apply travel funds to all passengers on my reservation?

TheMiddleSeat
Top Contributor

The most common issue... Verify the spelling of the names is an exact match to the reservation that you canceled, including any middle name if one was originally used. If the names have any special characters such as a space, hypen, etc you might need to call to get the travel fund to apply.

 

You can also verify the travel fund and name here:

https://www.southwest.com/travel-funds/

 

If you still don't have any success you may need to call Southwest to complete the reservation

 

--TheMiddleSeat

Re: Why can't I apply travel funds to all passengers on my reservation?

dfwskier
Top Contributor

@Tamminator2000 wrote:

 

I just cancelled flights for 4 of us.

 

 

When you did that, SW created travel funds for 4 different people.

 

Passenger A can use his funds to book a flight in his name  and

Passenger B can use his funds to book a flight in his name  etc.etc.tc

 

The 4 passengers cannot mix and match funds amongst themselves.

Re: Why can't I apply travel funds to all passengers on my reservation?

Tamminator2000
New Arrival

Thanks for the input, all!

It sounds like I'm going to have to call Southwest.

 

1) I did verify spelling of names and the travel funds for each individual (which, btw, sorta sucks cuz I paid for the flights from my credit card and now I can't use the leftover funds from my travel companion's?) New flights are much cheaper. 😞

 

2) Even when I'm booking the flights for the same 4 individuals with travel funds and I apply the other people's travel funds, it's only applied to mine and my husband's flights.