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My flight was cancelled, and I have been trying to get in touch with customer service; and I have been on hold for 1.5 hours. That is ridiculous, no one should have to wait this long. There was a flight at 630 pm which was still available but I have been on hold for so long it is full now. I understand weather can cause cancellations but you need to hire more people to help with these types of issues. Or bring in more personnel when you know a weather event will be delaying flights to help your paying customers. Very frustrating and disappointed in an airline I like to use but will start to look at other airlines.
Solved! Go to Solution.
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You should be able to rebook yourself online -- there should have been a link in the email you received regarding the cancellation.
If that's not possible for some reason, try reaching out via Twitter or Facebook direct message, it's generally faster than calling.
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Sorry to hear of your problems.
You might be able to rebook in several different ways:
1) Online at southwest.com
2) via the Southwest cell app
3) via twitter or facebook (don't include personal info tilyou enter DM mode
4) If you have time, e-mail is also a possibility
https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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