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what is going on at Southwest? called last night the call back option not working held for 2 hours and no one answered phone
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Solution
Southwest is currently in the process of revising it's summer schedule this is causing tons of schedule changes and this results in lots of phone calls.
If your request is not urgent I would wait to call till next week. If you need assistance you can reach out to Southwest on Facebook or Twitter and they will get back to you as soon as they can.
-Blake
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