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Southwest Airlines Community

Re: refunds

dfwskier
Top Contributor

@pmblais514 wrote:

Imagine you book a table at a restaurant, then decide not to go and cancel, but they charge you for the food anyway. That's what airlines do. Once you book, they are going to keep your money even if they don't provide the service. Why is that an acceptable practice for any business....to keep your money even if they don't provide the service. Why does non-refundable even exist?!? Its a scam...a pure and simple business scam. 


Why does non refundable exist?

 

To give passengers a chance to travel inexpensively. In return for the cheap fares, passengers agree   to accept the risk that something will head south and they won't be able to take the flight. The rules are clear, if you cancel you get a travel fund and not a refund..

 

Every passenger has the option  to buy a (much more expensive) fully refundable ticket. In that event, the airline absorbs all the risk of having to refund the ticket. 

 

Since you are complining about not being able to get a refund on a non refundable ticket, WHY DIDN"T YOU JUST BUY A REFUNDABLE TICKET?