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Lost and Found Kudos for Katie

Skip_Ester
New Arrival

The Southwest Baggage Services desk at Boston's Logan International has a superstar in agent Katie!  I left my tablet computer in the seat pocket on flight into Logan and thought for sure I'd never see it again.  A panicked call to Katie was a very pleasant, professional experience for my wife.  Katie found the tablet in the lost and found collection, confirmed ownership, added a note to flag my account and gave my wife directions on where to pick up the computer.  Katie and the other two agents at the counter when I arrived to retrieve the lost item were so polite and friendly, despite the chaos.  Thanks so much for the excellent service with a smile!  Love flying SWA 💕

1 REPLY 1

Re: Lost and Found Kudos for Katie

TheMiddleSeat
Top Contributor
Solution

That's great news! It would be good to send the compliment directly to Southwest so perhaps Katie can receive some recognition. 

 

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--TheMiddleSeat