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Lost and Found Kudos for Katie

New Arrival

The Southwest Baggage Services desk at Boston's Logan International has a superstar in agent Katie!  I left my tablet computer in the seat pocket on flight into Logan and thought for sure I'd never see it again.  A panicked call to Katie was a very pleasant, professional experience for my wife.  Katie found the tablet in the lost and found collection, confirmed ownership, added a note to flag my account and gave my wife directions on where to pick up the computer.  Katie and the other two agents at the counter when I arrived to retrieve the lost item were so polite and friendly, despite the chaos.  Thanks so much for the excellent service with a smile!  Love flying SWA 💕


Re: Lost and Found Kudos for Katie

Top Contributor

That's great news! It would be good to send the compliment directly to Southwest so perhaps Katie can receive some recognition. 


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