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"Some" on this board will always take the airline's bias as opposed to being objective. "Some" also are frustrated when others have a point of view.
This is an online community that celebrates many types of diverse views and I appreciate those who want to hold an airline accountable for greater service. The luggage mishaps are, in my view, reminiscent of a time before realtime data.
There is an obvious and significant gap between passengers flying and their luggage following them. Southwest needs to get this fixed yesterday.
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Good evening. It has come to my attention that this conversation has become unproductive. Please remember that this is a Customer-to-Customer forum and in order to submit a formal request you must do so via our monitored channels that can be located here.
As of this time, I will be closing this thread for comments.
Thank you.
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