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Re: Flight Attendant Job Description

Retired Community Manager

Hi @KeithPitman,


We won't be able to repost the job description here on this forum, but feel free to share with each other if anyone took screenshots!


Re: Flight Attendant Job Description

Explorer B

Here ya go. (:




Flight Attendant
Job Locations US-TX-Dallas
Posted Date 2 hours ago(2/5/2018 9:00 AM)

Requisition ID

    Inflight (Base, Flight Attendants,Leadership, Operations)



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


***If you have interviewed by phone or in person and have not been selected for this position, you will not be eligible to reapply for this position for 12 months from the date of your last interview***



    Responsible for providing Legendary Customer Service to passengers desiring to travel by performing or assisting in the performance of all safety, passenger service, and cabin preparation duties.
    Provides Customers with safety information to ensure onboard safety compliance with government and Company regulations.
    Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated Customers, and unusual incidents (bomb threats, hijackings, delayed flights, severe weather conditions, turbulent flights, etc.)
    Assists passengers with carryon items.
    Occasionally lifts carryon items from floor to above shoulder level with assistance to secure cabin for takeoff and landing.
    Has the ability to lift cabin equipment weighing up to 50 pounds from floor to shoulder level as required.
    Serve beverages, including alcoholic beverages, and snacks to Customers, collecting appropriate payments for alcoholic beverages and accounting for such receipts.
    Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours and working conditions, dry air, noise levels from engines and other ground equipment, dim lighting, confined spaces, and continuous and frequent contact with others.
    Works under hazardous conditions handling emergencies.
    Works in aircraft aisles and galleys, standing, reaching (extending in front of body and above head), walking, kneeling, and stooping for periods of long duration, and sitting for take off and landing.
    Work environment involves exposure to peanuts, products packed in facilities that handle peanut products, and animals.
    Works independently without constant supervision and observation.
    Work must be performed in accordance with established guidelines, procedures, and performance standards.
    Reads and interprets service and emergency instructions and communicates information to Customers and Crew.
    Operates mechanical equipment and safety equipment to include:  stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communication equipment, and lighting systems.
    Must be able to meet any physical ability requirements listed on this description.
    May perform other job duties as directed by Employee’s Leaders.




    High School Diploma, GED or equivalent education required.
    Must be at least 20 years of age.
    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    College coursework or degree would be an asset.


    Weight must be of such proportion to height that a neat appearance is maintained and physical ability to perform all job functions is not hindered.
    The ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the overwing window exit, and to fit into a jumpseat harness without modification, including closure without a seatbelt extension.
    Must be able to lift items up to 50 pounds from floor to shoulder level as required.  
    Also requires the ability to lift carryon items from floor to above shoulder level with assistance.


    Foreign language skills are preferred, but not required.
    Must be able to read documents, follow instructions, learn and understand emergency and Company procedures, rules and regulations.
    Must have the ability to comprehend and keep abreast of information pertinent to the job such as special promotions and new procedures.
    Must successfully complete initial and recurrent training programs.
    Must be aware of hazardous situations and be able to provide a leadership role in emergencies as needed.
    Works under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures.
    Ability to work well with others as part of a team.
    Excellent verbal communications and interpersonal skills.
    Must have the ability to work well with the public on a constant basis handling demanding/difficult Customers.
    Ability to work rotating shift work, and/or overtime and travel on a constant basis.
    Must demonstrate SWA Culture on a daily basis.
    Must be able to comply with the Company attendance standards described in labor agreements and/or established guidelines.



    Must possess a valid, unexpired passport.
    Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.




I did a quick copy+paste on A-Day (Application Day), so it's verbatim.

Re: Flight Attendant Job Description

Adventurer A

Thank you so much @abigailstone!

Best wishes!
Keith Pitman

Re: Flight Attendant Job Description

Explorer B

No problemo! (:

Re: Flight Attendant Job Description

Explorer C

Thank you so much and good luck!  🙂