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Again the mobile boarding pass is not available. The App says "Please visit a kiosk or ticket counter for your boarding passes, ect." Is this because my wife and I are traveling together? Why would that make a difference? This needs to be fixed Southwest!
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Did you see this for both boarding passes or just one? Depending on how the tickets have been purchased/issued, you may have to have each person check in separately.
For example, when I fly with my lap child (under two), I have to check in at the desk to get a boarding pass, and I get a similar message to what you experienced.
There could be several other things that might trigger this. When you check in at the desk, I would ask the agent what is triggering the message you are seeing.
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If more than one person is on the reservation (same confirmation number) you won't be able to use the app for boarding passes. Unfortunately, this continues to be a problem.
--TheMiddleSeat
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