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New Hire Customer Service Agenttt

CeceGirl29
Frequent Flyer C

My name is Asysha i just got offered a position with southwest I’m so excited 😆 🎉 and nervous. If anyone has any tips on training i would Abe very grateful. Was you able to meet new people and make classmates friends 

16 REPLIES 16

Re: New Hire Customer Service Agenttt

Pattalamantez
Adventurer C

Congratulations! Start studying the airport codes and military time. 

Re: New Hire Customer Service Agenttt

CeceGirl29
Frequent Flyer C

Thank you so much @Pattalamantez i appreciate it so much i will start studying 

Re: New Hire Customer Service Agenttt

Dekajane
Explorer C

When you say airport codes do you mean all 47,000 plus?!? Or are there certain ones to study?!? 

Re: New Hire Customer Service Agenttt

danielvest00
Adventurer C

No, just the airports that SWA serves. This should help.

 

https://www.studystack.com/flashcard-3572564

Re: New Hire Customer Service Agenttt

Tyeshatownsend4
Explorer C

Hi, it’s good to be familiar with as many airport codes as possible because you will need them. I do not know all of them so I keep a list of them near by for reference. 

Re: New Hire Customer Service Agenttt

TPArampgirl
Frequent Flyer A

Like @Pattalamantez said. Airport codes! Someone shared this site in another post. It's what I'm using and is current. 

 

https://www.studystack.com/flashcard-3508643 

 

I hope it helps!

Re: New Hire Customer Service Agenttt

CeceGirl29
Frequent Flyer C

@TPArampgirl  Yes it does help i will Start writing these out and get started on studying this right away 

Re: New Hire Customer Service Agenttt

Pattalamantez
Adventurer C

@TPArampgirl I like the tests for military time and codes on this site even though there’s so many non SW airport codes. Check it out. 
https://airlinecareer.com/tests/

Re: New Hire Customer Service Agenttt

TPArampgirl
Frequent Flyer A

@Pattalamantez I had a federal job for 8 years, military time was forced on me. Lol. I'm good on my airport codes, I need to learn the smaller airports tho.😬 The link I posted was given to me, and its the current list of SW destinations.