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No update after contingent job offer.

Explorer C

I have gotten a contingent job offer from Southwest since March 28th, but I haven’t heard anything from anyone since. I tried reaching out to the recruiter through his phone number he said i should call if I have any question, but all to no avail. I did call in for the New Hire Ground Operations webinar info session on teams though, but still I have not had any invite for drug and background check processing yet. 

Please how can I get any form of update on my situation from Southwest Airlines, thank you and God bless.