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Southwest Airlines Community

Raving Fan Customer Services

CirrusPilot
Explorer C

I would love to learn more about how SWA thinks, teaches, trains and develops talent. As a business leader myself, I am amazed at how you are so different than your competition. For example, I shared a SWA tweet and bragged on you and less than 5 minutes later, a nice lady thanked me. She told me that there are 30 just like her ready to hanle problems customers have immediately. I could go on and on and you get the point!

Thank you for considering.

2 REPLIES 2

Re: Raving Fan Customer Services

KelbyTansey
Employee
Employee

Hi, @CirrusPilot

 

Welcome to the Community! We love that you had a great experience with our Social Care Team. Our award-winning Southwest Airlines University has several programs focused on training our Employees and helping them grow.

 

Another thing that sets us apart is our unique Culture! It’s Employee-focused and thrives on appreciation, recognition, and celebration. While every Employee is responsible for promoting and preserving our Culture, we also have a Culture Services Department that is charged with championing a Culture in which every Employee knows that he or she matters. It seems that you have been able to experience this first hand through our Employees!

 

Kelby
Moderator
Southwest Careers

Re: Raving Fan Customer Services

SeniorNotso
Explorer A

Culture!  That's it!  SWA is a business, but unlike other airline companies who run their company solely as a business, (profit and no loss......) fail to portray a Culture.  Culture, attitude, and service.  And service, everyone can offer "customer service", but SWA goes steps further and gives (not charges) for "Celebrity Service".   In the stores I co-managed, I trained employees on promoting Celebrity Service.  Treat every customer as a Celebrity.  How many people idolize movie stars, athletes and others?  That's the "culture" we receive from SWA!  Yes, I am a Celebrity when I/we fly SWA, and we only fly SWA.  And we rent a car to go to the places SWA doesn't fly to!