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Southwest Airlines Community

Remote Cs&s

Precious2055
Explorer C

The WFH position. Is the only exam the city codes?

4 REPLIES 4

Re: Remote Cs&s

TPArampgirl
Frequent Flyer A
Solution

The city codes is the big one, but you'll do training modules and almost everything you do has a mini-test. 

Re: Remote Cs&s

Precious2055
Explorer C

Ok let me start learning them. Are there any other test that I may be able to study for in advance?

Re: Remote Cs&s

TPArampgirl
Frequent Flyer A

I don't think so, but I would recommend typing tests. You'll need to extra proficient with a keyboard! I would also recommend just putting on a podcast (or something with dialogue) and typing along with it, trying to keep up as best you can. Basically, anything to simulate listening to a customer call and taking notes. 

Re: Remote Cs&s

Precious2055
Explorer C

Thank You so much for answering my questions. I will be good an prepared for the Sept or Oct class.