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Southwest onboarding and training

Explorer C

Can anyone give me an overview of a day during onboarding and training for a hybrid customer service representative? Are you in classes doing hands on training all day or is it more like some classes and then virtual learning/ training part of the time?

I’m just trying to plan medicine/lunch times, etc… my hiring manager has been great but I feel like asking for a daily agenda is too much.


Re: Southwest onboarding and training

Aviator C

Have you been hired by SW?  I would think this type of information would have been discussed with the recruiter? 

SWA Passenger, Community Champion