Time sensitive emails for onboarding and hiring process went to junk email folder

[iamkingjordan]

Good morning.  I have received and accepted a job offer from Southwest but I am very concerned because the time sensitive emails for the fingerprints and the drug test were sent to my junk folder and I have missed those deadlines.  I dont want to miss out on this opportunity but I did reach out to my recruiter but I am trying to see if anyone has experienced this and is there anything I can do to fix this situation so that I wont lose my offer.  Thank you

[dfwskier]

You control which items go in to your spam folder.

By finding those items and marking them as "not spam," you should be able to insure future e-mails will not go to your spam folder.

[iamkingjordan]

yes, I have that part figured out now.  Im just needing feedback as far as being able to complete the drug screening and fingerprints

[dfwskier]

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@iamkingjordan wrote:

yes, I have that part figured out now.  Im just needing feedback as far as being able to complete the drug screening and fingerprints

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Your best bet is to contact your recruiter